Shops Overview
Overview
Stores
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Export
Shops
016 SM Lamai WalkingStreet
Customer Dialogues
(1)
Low Score
(0)
Staff Monitoring
(6)
Receipts
(9)
Aug 19, 2026 - Aug 19, 2026
AVG SCORE
25.0
/ 40
DIALOGUES
1
BEST SCORE
25
/ 40
Service Steps
50%
done
Greeting
Greeting 100%
Brand Name 0%
100%
done
Needs Assessment
Prompt Engagement 100%
Needs Identified 100%
100%
done
Product Knowledge
Product Match 100%
Product Explained 100%
Upsell Offered 100%
25%
done
Closing
Order Confirmed 100%
2nd Upsell 0%
Membership 0%
Farewell 0%
Step Profile
How Often Performed
Greeting
Greeting 100%
Brand Name 0%
Needs Assessment
Prompt Engagement 100%
Needs Identified 100%
Product Knowledge
Product Match 100%
Product Explained 100%
Upsell Offered 100%
Closing
Order Confirmed 100%
2nd Upsell 0%
Membership 0%
Farewell 0%
Dialogue Table
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Recording
Time
Preview
S1
S2
S3
S4
Score
Cost
Processing...
Transcribing and scoring in progress
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Wednesday, Aug 19, 2026
Aug 19 #1
Aug 19, 2026
13:20:20
Hello
897.3
5
10
10
0
25
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